Shipping policy

Pre-orders

By placing a pre-order, you acknowledge and agree that full payment is required upfront and that pre-order items, being made to order, cannot be refunded or canceled during the production stage.

We will keep you updated on the progress of your pre-order and appreciate your patience. For any questions or assistance, please reach out to our client services team at info@nobur.co

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International Customs & Duties

We now cover all standard customs duties and fees for shipments to Europe, Australia, and the USA. If any additional costs apply beyond the standard charges, customers will be responsible for covering them. However, we’re happy to reimburse these additional expenses with store credit.

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Shipping

Once a package has been confirmed as delivered, we are unable to issue refunds or replacements.

Please double-check that your delivery address is accurate and secure. NOBUR is not liable for items not received due to an incorrect or incomplete shipping address. Any items marked undeliverable due to address issues will be resent upon return, with a re-shipping fee applied if necessary.